By using our return services you agree to have read and agreed to all the below. NOTE: BY USING THIS LABEL YOU AGREE TO PACKAGE THE ITEM TO UPS STANDARDS. IF NOT ANY CLAIM OF LOSS OR DAMAGE WILL BE DENIED.  Preparation of your return for Warranty or Upgrade Repair. (Skip this section for Refund/Exchange) Clean and physically inspect the item for any nicks, scuffs, or scratches. (Document or photo concerns & keep a copy for your records and include a copy in the box). BACKUP ALL DATA AND FILES BEFORE SENDING THE SYSTEM IN. (XOTIC PC IS NOT RESPONSIBLE FOR ANY LOST DATA) If your drive is in stable condition please contact us for Data Back Services we have available. Please include Username & Password for Windows if there is one. Ensure the return address you submitted with your return is accurate. Include notes (in the box) as to what issues you are experiencing. Please be as descriptive as possible in outlining how you have replicated the issues. DO NOT Include the A/C adapter or accessories unless the concern is related to their use. Preparation of your return for Refund/Exchange. (Skip this section for Repair) Everything included in the purchase should be included in the return with original packaging. (All original items shipped and original packaging) Accessories purchased may be returned if they are in the original unopened box. If opened a 15% fee will be charged. XOTIC PC Service items (Items labeled with XPC Service) purchased are NON-REFUNDABLE but may be transferable to a new order if exchanged. Packaging    (UPS Guidelines: https://www.ups.com/packaging/?loc=en_US) Laptops Put the item inside a plastic bag (Please do not include the a/c adapter unless the problem appears to be power related or unless otherwise specified by XOTIC PC.  Do not ship any other accessories. XOTIC PC is not responsible for accessories that are included with the notebook). Use the original manufacturer box to package the item.  Make sure the notebook is tightly secured in the box and suspended in the middle with lots of padding. Put the manufacture box inside a bigger box filled with foam popcorn or bubble wrap.  If the manufacturer box is not available, wrap the notebook with bubble wrap -especially around the corners.  Securely place the wrapped notebook inside a small, fitted box. Next, put that small box inside another bigger box filled with foam popcorn or bubble wrap. (It is critical that the notebook is packed according to these instructions to avoid damage during shipping: XOTIC PC is not responsible for any damage due to improper packaging.)  A good rule of thumb is to follow the standard packaging instructions provide by UPS/FEDEX for the inner box.   https://www.ups.com/us/en/help-center/packaging-and-supplies/packaging-guidelines.page Include all paperwork printed from return inside box Insurance is included on the package in the event of loss or damage.   (as long as the package is packaged to UPS standards) All shipping and handling is the responsibility of the customer Canada and International Customers.   If you are shipping the item from outside the U.S. any duties/taxes need to be paid at the time of shipment to XOTIC PC.   In the event any duties/taxes or shipping charges are charged to XOTIC PC, the customer will be responsible for those shipping fees prior to the repair being commenced or completed. Desktops We recommend you package according to UPS guidelines.  https://www.ups.com/packaging/?loc=en_US We advise removing the Graphics Card from the computer and securely encasing it in a bag and bubble wrap, subsequently placing it within a secondary box inside the primary packaging. If this procedure is not feasible, please ensure the Graphics Card is sufficiently cushioned & secured with foam and bubble material within the computer to prevent damage during transit. Include all paperwork printed from return inside box Insurance is included on the package in the event of loss or damage.   (as long as the package is packaged to UPS standards)All shipping and handling is the responsibility of the customer Canada and International Customers.   If you are shipping the item from outside the U.S. any duties/taxes need to be paid at the time of shipment to XOTIC PC.   In the event any duties/taxes or shipping charges are charged to XOTIC PC, the customer will be responsible for those shipping fees prior to the repair being commenced or completed. Preparation of your return Clean and physically inspect the item for any nicks, scuffs, or scratches. (Document this information & keep a copy for your records and include a copy in box). If applicable - Backup all data files before sending the system for repair.  (XOTIC PC is not responsible for any lost data). If applicable - Please include Username & Password for Windows if there is one. Ensure the return address you submitted with your return is accurate.    Include on a piece of paper with notes on what problem(s) you are experiencing.   Being as descriptive as possible and outlining how you have replicated the issues will help ensure this problem is fixed RMA processing time is 5-14 business days (M-F Excluding Holidays).  We make every attempt to process your repair as quickly as possible.   If your item needs to go back to the manufacturer, extra time will be required for the manufacturer to complete the repair of your item and to be sent back to us for customization and testing.  BACKUP ALL DATA AND FILES BEFORE SENDING THE SYSTEM IN. (XOTIC PC IS NOT RESPONSIBLE FOR ANY LOST DATA) If your drive is in stable condition please contact us for Data Back Services we have available. NOTE: BY USING THIS LABEL YOU AGREE TO PACKAGE THE ITEM TO UPS STANDARDS. IF NOT ANY CLAIM OF LOSS OR DAMAGE WILL BE DENIED. If you have any questions on proper packaging guidelines please contact us or go here: https://www.ups.com/us/en/help-center/packaging-and-supplies/packaging-guidelines.page